Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 10 days of the date you received your item.
Refunds
Once we receive your returned item, we will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email emma.leonie.jewellery@hotmail.com within 10 days of receiving your product to begin the process.
Return Shipping
You are responsible for paying for the return shipping costs. Please consider using a trackable service as we can't guarantee the items journey otheriwse. Royal Mail 2nd Class signed for is an inexpensive and reliable option.
