Many of the attributes of the koi symbolize several lessons and even trials individuals often encounter in life. The koi fish has a powerful and energetic life force, demonstrated by its ability to swim against currents and even travel upstream. Some of the characteristics associated with the koi include; Good fortune, success, prosperity, longevity, courage, ambition and perseverance.
KOI FISH NECKLACE
Metal: 18k Gold Vermeil and 925 Sterling Silver
Chain: 18 inch Popcorn chain.
Care: Use lukewarm water and a soft liquid soap. Avoid harsh chemicals and detergents when cleaning your gold vermeil. Using a lint-free cloth dipped in soap and water, gently rub your jewellery. Air dry laid on a soft cloth.
Return Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return your item, we must receive your request within 10 days of the date you received your item.
Refunds
Once we receive your returned item, we will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email emma.leonie.jewellery@hotmail.com within 10 days of receiving your product to begin the process.
Return Shipping
You are responsible for paying for the return shipping costs. Please consider using a trackable service as we can't guarantee the items journey otheriwse. Royal Mail 2nd Class signed for is an inexpensive and reliable option.
Shipping (UK)
We want your item to arrive safely and quickly but please read through some important information about processing and delivery times. Second Class Royal Mail postage is free of charge but please do consider the length of this option. Although their site advises 2-3 days, in reality it can take up to 7. First Class Royal Mail tends to take no longer than 3. The majority or products are handmade and to order and processing time is 1 business, so please add that to your order. We will adhere to our processing time and your chosen delivery but have no control over Royal Mail delays. Once you receive a shipping confirmation email, your order is on it's way. Our fastest service is Royal Mail special, with the processing time, the quickest it will arrive will be 2 business days.
Shipping (Rest of the World)If you live outside the UK and would like to shop with us then we will be happy to send a parcel you - shipping is £11.99 per parcel, flat rate. The parcel will be trackable.
